FAQ

Frequently Asked Questions

Orders

How do I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. Use it to track your delivery in real time.

Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placing them. Please contact us at edenfall.info@gmail.com as soon as possible.

Shipping

How long does delivery take?
Domestic orders (South Africa) typically arrive within 3–7 business days. International orders may take 7–21 business days depending on your location.

Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by country.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery, provided items are unworn, unwashed, and in original condition with tags attached. Please review our full Refund Policy.

How do I start a return?
Email us at edenfall.info@gmail.com with your order number and reason for return and we'll guide you through the process.

Sizing

How do I find my size?
Visit our Size Guide for detailed measurements for men and women across all categories.

What if the item doesn't fit?
If your item doesn't fit, you can return it for an exchange or store credit within 14 days of delivery.

Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment options available at checkout.

Still have questions? Contact us — we're happy to help.