Refund policy
We want you to love your Edenfall purchase. Please read our policy carefully before placing an order.
Return Window You have 14 days from the date of delivery to request a return. To be eligible, items must be unworn, unwashed, with original tags attached and in original packaging.
How to Request a Return Contact us at edenfall.info@gmail.com with your order number and reason for return. Do not send items back without prior approval — unapproved returns will not be accepted.
Return Shipping As we ship internationally, customers are responsible for return shipping costs unless the item is defective or incorrect. We do not provide prepaid return labels for change-of-mind returns.
Return Address Once your return is approved, we will provide you with the correct return address. Do not use the address on the original package.
Damages & Defective Items If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos. We will offer a replacement, store credit, or full refund at our discretion.
Non-Returnable Items
- Sale or discounted items
- Gift cards
- Items returned after 14 days of delivery
- Items not in original condition
Refunds Once your return is received and inspected, we will notify you within 5 business days. Approved refunds are processed to your original payment method within 10 business days. Bank processing times may vary.
EU Customers If you are located in the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in its original condition.
Late or Missing Refunds If 15 business days have passed since your refund was approved and you haven't received it, contact us at edenfall.info@gmail.com.